Return & Exchange Policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of the delivery date for a refund or exchange.

To be eligible for a return, your item must be unused, unwashed, with tags attached, and in its original packaging. Please note that personalized items, final sale items, and gift cards are not eligible for return or exchange unless they are defective or damaged upon receipt.

To initiate a return, please contact our customer service team at info@thebrothers.shop with your order number and reason for return. Our team will provide you with a return authorization and instructions on how to return your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Please note that shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

If you have any questions about our return policy, please contact us at info@thebrothers.shop

Damage and Issues:

We take great care in packaging your order to ensure it arrives in perfect condition. However, in the rare event that your order arrives damaged or with an issue, please follow these steps:

Inspect Your Order Upon Reception:
Please inspect your order immediately upon receipt and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Us:
To report a damaged or defective item, please contact our customer service team at support@thebrothers.shop with your order number, a description of the issue, and any relevant photos. We will provide you with a return authorization and instructions on how to return the item.
Return Authorization:
Once we receive your request and approve it, we will provide you with a return authorization and instructions on how to return the item. Please do not return items to us without prior authorization.
Refund or Replacement:
If your return is approved, we will either refund the purchase price of the item or send you a replacement, depending on your preference and our stock availability.
Shipping Costs:
We will cover the cost of return shipping for damaged or defective items. Please use the shipping method specified in the return instructions to ensure that your return shipping costs are reimbursed.

If you have any questions about our damage and issues policy, please contact us at info@thebrothers.shop .