Shipping Policy

Shipping Information

U.S - Shipping Transit Times

Our current processing time is 1 to 3 business days on all orders including Express shipping. Our default method of shipping is Free/Standard, which takes approximately 5-10 business days to deliver within the USA, EXCLUDING Alaska, Hawaii, Puerto Rico, and APO. Most customers receive their order within a week, but delays are possible.

ESTIMATED TRANSIT TIMES:

Free/Standard Shipping arrives in approximately 5-10 business days
Express Shipping arrives in an estimated 4-8 business days

Orders placed with Expedited and Priority shipping are estimates only. We do NOT ship over the weekend/holidays, and all orders placed after 10am PT on Fridays will ship on the next business day. This includes Expedited and Priority shipments. Please order accordingly.

C.A - Shipping Transit Times

Our current processing time is 1 to 3 business days on all orders. Our default method of shipping is Free/Standard, which takes approximately 5-10 business days to deliver within the Canada. Most customers receive their order within a week, but delays are possible.

ESTIMATED TRANSIT TIMES:

Free/Standard Shipping arrives in approximately 5-10 business days

Note: Please expect longer processing and ship times during annual sales.

International Orders

ESTIMATED TRANSIT TIMES:

United Kingdom : 5-10 business days
Europe Countries, Germany and Netherlands: 5-15 business days
Rest of the World: 10-30 business days

Note: Please expect longer processing and ship times during annual sales.

Tracking is NOT available in all countries. Tracking to certain countries will only update until it leaves the CANADA or USA. Please contact your local post office or courier for further information.** Canada and USA orders are eligible for FREE shipping if the order itself totals over $75 CAD. This does not apply to merged shipments.

Order Status

Due to the volume of orders we process, we cannot cancel an order once it's been placed — especially on Launch days.

All orders come with shipping and tracking information! Please check your emails for updates.

Please allow 48 hours for tracking to be updated.

We advise to sign up for e-mail and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location.

We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.

If you have any questions or concerns about shipping, please feel free to contact us at: info@thebrothers.shop

Business/Commercial Addresses

If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.

Import Taxes & Duties

Buyers are responsible for any customs and import taxes incurred that may apply. TheBrothers is not responsible for delays due to customs, duties, or taxes.

Refused Or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.

Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges and $8 undeliverable fee, which will be deducted from your original payment. Please place a new order with correct shipping address/information if you would like your items re-sent.